Mapping the Path to Customer Loyalty
Independent restaurants thrive on community and connection—but loyalty doesn’t happen by chance. Big brands use proven tools to keep guests coming back, and independent restaurants deserve the same. With the right loyalty strategies, you can turn first-time visitors into regulars, grow brand visibility, and drive consistent sales.
Our Services
Brand Ambassador Creation
Your biggest fans can be your best marketers. We will plan, develop, and manage a brand ambassador program that encourages guests to share their love for your restaurant. From responding to online comments and running social sharing promotions to influencer outreach and special events, we’ll turn happy customers into loyal advocates. You’ll see your brand amplified across social channels and your community grow stronger..
Reward Program Management
A rewards program is more than perks—it’s a way to make your guests feel valued and excited to come back. At Two Roads Digital, we’ll design and manage a program that fits your restaurant’s personality, keeps customers engaged, and grows your community. With clear goals and easy-to-track results, you’ll see the impact loyalty can have on repeat visits and sales.
Customer Communication
Your guests want to hear from you—whether it’s a special offer, an event, or just a reminder of what makes your restaurant great. At Two Roads Digital, we’ll handle your customer communication across email, text, check messaging, and more, making sure your message is always timely and engaging. With clear goals and trackable results, we’ll help you stay connected in ways that keep guests coming back.
About Bruce
I’ve been working with independent restaurants since 2001—back when owners still thought the Yellow Pages were enough. Over the years, I’ve helped brands grow through websites, rewards programs, email campaigns, social media, and everything in between.
Through Two Roads Digital, I help independent restaurants unlock the same loyalty strategies big brands use—turning guests into regulars, amplifying brand visibility, and fueling sales growth.
Get a FREE Loyalty Evaluation
Curious how your restaurant’s loyalty strategy stacks up? Two Roads Digital offers a Free Loyalty Evaluation to help you find out. We’ll review your current approach across rewards programs, customer communication, and brand ambassador opportunities to see what’s working—and what’s not. Once complete, you’ll receive a clear report with strengths, challenges, and simple ideas to improve your digital loyalty presence. Fill out the form today and take the first step toward turning more guests into loyal regulars.